Terms of Service
The short version: everything we sell is a customer return or open-box item, graded honestly and sold as-is at a steep discount. You get 3 days to make sure it's as described. You pay at pickup or delivery. If you reserve something and don't show up, you may lose your deposit. Colorado law applies. The long version follows, and it's what governs.
1. Who we are
Open Box Denver ("we," "us") sells customer-return, open-box, and damaged-packaging merchandise locally in the Denver, Colorado metro area through OpenBoxDenver.com, local marketplaces, and direct messages. By reserving, purchasing, or picking up an item, you agree to these Terms.
2. Condition of goods; AS-IS sale
Every item is secondhand-market merchandise sold AS IS and WITH ALL FAULTS, except as expressly stated in our condition grade and listing description for that item. Our grades (New Sealed, Open Box Like New, Open Box Good, Damaged Packaging) and listing photos are our good-faith description of each item's actual condition. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Manufacturer warranties, if any, may not apply to open-box merchandise; we make no promises about them.
3. Your remedy: the 3-Day Guarantee
If an item is materially not as described, tell us within 3 days of pickup or delivery and return it in the condition received for a full refund. If you simply change your mind, you may return the item within the same 3 days for a refund minus a 15% restocking fee. This guarantee is your sole and exclusive remedy for any issue with an item. After 3 days, all sales are final.
4. Reservations, deposits, and no-shows
Reserving an item holds it for your scheduled pickup slot. Reservations for higher-priced items require a deposit (10% of the price or $25, whichever is greater), which applies toward your total. If you miss your pickup slot without arranging a new time, your reservation is released, and any deposit is forfeited as our fee for holding the item off the market. Unconfirmed deposit reservations release automatically after 12 hours.
5. Payment
Payment is due in full at pickup or delivery by cash, Venmo, or Zelle. For select larger purchases we may offer a card invoice through Square; card payments may include a disclosed processing surcharge as permitted by Colorado law. Items remain our property until paid in full.
6. Pickup and delivery
Pickup occurs at the address on your confirmation during your scheduled slot. Inspect your item at handoff; by taking possession you confirm you received the item described in the listing. Delivery, where offered, is quoted per item; risk of loss passes to you when the item is delivered to your address. You are responsible for ensuring items fit your space and vehicle.
7. Disputes and chargebacks
Contact us first: nearly every problem is solved faster by a message than a dispute. You agree not to initiate a payment dispute or chargeback for any transaction that complies with these Terms, and you agree to reimburse us for fees and costs caused by a dispute brought in violation of this section. Nothing in this section limits rights you have under applicable law.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ITEM OR THESE TERMS IS LIMITED TO THE PRICE YOU PAID FOR THAT ITEM, AND WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. Some jurisdictions do not allow certain limitations; in those cases these limits apply to the fullest extent permitted. Nothing in these Terms limits liability that cannot be limited by law.
9. General
These Terms are governed by Colorado law. Disputes will be resolved in the state courts located in Denver County, Colorado (small claims court included). If any provision is unenforceable, the rest remain in effect. We may update these Terms; the version posted at the time of your reservation governs that purchase. Questions: use the contact information on our site.